Shipping Policy

Shipping Is Confirmed With The Logistics Provider Before Dispatch

Reel Mate currently ships to the United States and EU countries. We keep the process straightforward by confirming destination, quantity, and logistics availability before dispatch. If shipment is not possible, a refund will be issued.

What We Review Before Shipment

Supported US or EU destination
Order quantity and kit type
Voltage-match and intended fishing use
Logistics confirmation before dispatch

Before Payment

Destination And Dispatch Review

Before a direct order is finalized, buyers should share the shipping country, quantity needed, and reel model details. This helps confirm the correct setup and lets us review dispatch conditions with the logistics provider.

Country confirmation before payment
Quantity and kit scope review
Dispatch review before shipment

Refund Policy

If Shipment Is Not Possible, A Refund Is Issued

Shipping cost, timing, and method guidance can vary by destination. If the logistics provider confirms that shipment is not possible, Reel Mate will not proceed with dispatch and will issue a refund.

Logistics provider checked before dispatch
Refund if shipment cannot be completed
US and EU buyers can confirm details first

Shipping Flow

How Shipping Is Handled

1. Share destination

Tell us your country, quantity, and order details first.

2. Logistics review

We confirm shipping availability with the logistics provider before dispatch.

3. Dispatch or refund

If shipment is possible, the order moves forward. If not, a refund is issued.

4. Support before payment

You can ask about destination details and shipping questions before payment.