Portable Offshore Power Product Sheet

Warranty Policy

1-Year Warranty Support For Intended Offshore Use

Reel Mate includes 1-year warranty support for buyers using the battery within its intended offshore and boat-fishing applications and according to product guidance. After a warranty request is received, we target a reply and initial assessment within 72 hours.

Coverage Basics

  • 1-year warranty support
  • Support for standard intended product use
  • 72-hour reply and initial assessment target
  • Local repair-point intake when needed

Coverage Scope

Support For Normal Product Use

Reel Mate is presented with a 1-year warranty position for buyers using the product in standard intended applications. If there is a product issue, contact us with the order details and description of use first. Order details and photos help speed up the first review.

  • Order details help speed up support review
  • Use description may be requested
  • Photos or video can help speed up review

Support Timing

Warranty Handling Timeline

After a warranty request is received, Reel Mate targets a reply and initial assessment within 72 hours. If repair service is needed, the buyer sends the unit to a local repair point, and return shipment is typically arranged within one week after the repair flow begins.

  • 72-hour reply and issue assessment target
  • Return shipment typically arranged within one week

Need Warranty Clarification?

Ask About Use Case, Fit, And Coverage Before You Order

We can help explain standard product use, order guidance, and compatibility questions before the order is confirmed.

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